Privacy Policy

Effective Date: [06/08/2025]

At Revera Health Care Ltd, your privacy is very important to us. This policy outlines how we collect, use, store, and protect your personal information when you use our services, interact with our website, or submit any form of communication.

1. Who We Are

Revera Health Care Ltd is a UK-registered healthcare provider offering ear wax removal and related services via home visits and mobile clinics.

Business Address: Liverpool, United Kingdom

Contact Email: info@reveraearcare.co.uk

Phone & WhatsApp: +44 7472 071232

2. What Personal Data We Collect

We may collect the following information when you:

Fill out a contact form or callback request

Book an appointmentCall, text, or WhatsApp us

Complete a consent form

Types of data collected:

Full Name

Contact details (phone number, email address)

Date of birth

Health-related history (e.g. ear symptoms, medical background)

Consent for treatment

Consent for communication and video usage

Any messages exchanged via WhatsApp, Wix forms, or email

3. Legal Basis for Processing

We collect and process your data under the following legal bases:

Consent: You give clear permission to process your data for a specific purpose (e.g. medical treatment, communication, marketing).

Contractual Obligation: To deliver our service (e.g. booking an appointment).

Legitimate Interest: For business administration and security.

Legal Requirement: We may be required to keep health records under UK law (e.g. for insurance or clinical audit).

4. How We Use Your InformationYour data will be used to:

Confirm and manage appointmentsProvide clinical care and follow-up

Contact you via phone, WhatsApp, SMS, or email regarding your treatment

Improve our services through anonymous reviews

Maintain health records in compliance with UK healthcare laws

5. Video Footage & Social Media Use

With your optional consent, we may record anonymised videos of your ear wax removal procedure using a video otoscope.

These videos:

Will not show your face or personal identifiers

Are used for educational or promotional purposes on our website and social media (e.g. TikTok, Instagram, YouTube)

Are only shared if you have ticked the appropriate social media consent checkbox on your consent form

You may withdraw consent at any time by emailing us.

6. How We Store and Protect Your Data

We store your information securely:

Consent forms and records are stored securely (digitally or on paper)

Emails are stored via encrypted IMAP access using Namecheap’s secure hosting

WhatsApp communication is end-to-end encrypted

We never share your personal data with third parties unless required by law or if referred to another healthcare provider with your permission

7. Data Retention

We retain health-related data for up to 7 years in line with UK healthcare best practices.

Contact form submissions and booking details may be stored for a shorter period.

8. Your Rights Under UK GDPR

You have the right to:

Access a copy of your personal dataRequest correction or deletion

Object to processing or request restriction

Withdraw consent at any time

Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, email: info@reveraearcare.co.uk

9. Cookies & Analytics

Our website may use cookies for basic analytics (e.g., site traffic tracking via Wix).

You can disable cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy occasionally.

The “Effective Date” above will be updated accordingly.

If you have any questions about this policy or how we handle your data,

please contact: info@reveraearcare.co.uk